This is nothing. I had a nalgene bottle (with the metal cap on the base) come out of my backpack side pocket in traffic, the car behind me ran over it and it shot out off the road. I figured it was toast and I didn't want to be late so I continued on without stopping. On my way home I remembered about it and stopped... it was intact. The cap was broken but the bottle was fine. I took it home and used it without the lid around the house.

(Yes I realize that we're talking about good customer service so this is a little OT but that said we're also talking about stuff getting run over, so I had to share.)