To whom it may concern,

I want to start by telling you what awesome products you have. I
commute daily with a bike that is set up with PB's fenders, as well as
two superflashes and one Blinky 7 in the back. Your products never
cease to impress and amaze me. I have people come up and tell me that
with all the blinking lights they say me 200 yards off, and thought I
was a motorcyce cop...and this is at night in a busy business
district with lots of lights all around. A+ for Planet bike.

Now I have to discuss the sad news. The demise of my Blinky 7. My
Blinkie 7 has suffered a fatal accident on Friday afternoon on my way
home from work. I hit a pothole, and apparently, poor blinky decided
it was his last straw. He said "goodbye cruel world" and leapt out of
his clip, bouncing into traffic. He blinked his last right before
being run over by a red Jeep Cherokee. Poor blinkie.

I was relating my sorrow and state of mourning to a friend who told me
that a similar event had happened with his, and that when he contacted
you, PB sent him a brand new Blinky. Is this possible? Is there
really a company out there that still cares so much about the customer
that it would be willing to send a new blinky?


Ok, so I wrote the e-mail with a humorous flare (or at least a valiant
attempt), but seriously. My blinky 7 bounced out of the clip and is
now in about a billion little pieces at the corner of Whitney and
Evergreen. Is it true that you guys will send a replacement?

Ben

Ben,

The humorous story was unneeded but it sure did bring a smile to my
face. Let me know where to send the light and I'll get one out to you.

Mark
Planet Bike