Hi Jim. You've used the bike for 15, apparently well-used years. So, I would think the crack is more a result of heavy use, rather than a defect in manufacturing. If that's the case, then I don't think it's Bruce Gordon's responsibility to fix your frame for free. As for the PR stuff, if you are trying to barter your service for his, then it's his right to turn down the offer. This is just my two cents as an outside perspective, and no offense intended. Also, I don't know Bruce or own any of his products.