View Single Post
Old 11-25-08, 05:35 PM
  #12  
VaultGuru
Senior Member
 
VaultGuru's Avatar
 
Join Date: Aug 2004
Location: Fair Oaks,CA
Posts: 736

Bikes: Kestrel RT1000 & Calfee Tandem

Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Likes: 0
Liked 0 Times in 0 Posts
Update..
I received no response from my second refund request to Lufthansa, so I contacted KCRA Call3 Problem Solvers. They are the best local TV station in the greater Sacramento area and are really "problem solvers". They contacted the Lufthansa Media Relations Department and explained the problem. The Lufthansa Media Relations person was very clear that bicycles were considered sport baggage and are subject to the excess baggage charge. However, bicycles that can be easily disassembled in to bicycle parts are fairly new and falls into a gray area. Because of this she is going to recommend that Customer Service refund my fees. I should be receiving a call from them soon. Amazing isn't it? Get a TV station involved and things start to happen.
Many thanks to all of you that contributed to this thread. Your input to divert the problem before it happens is very beneficial. Hopefully, we can help another individual solve the problem at the ticket counter before the it escalates.
Will let you know what Lufthansa's response is.
Cheers

Last edited by VaultGuru; 11-25-08 at 07:49 PM.
VaultGuru is offline