Originally Posted by
byte_speed
OK, I'll bite.
I understand the need for the technician as the engineer would never ask for help on his own, but the question is, if neither one knows, who does the tech ask?
And yes, I'm an engineer.
another tech......who may ask his engineer. The two engineers would never ask each other, professional pride gets in the way. The two techs have no pride so the job gets done.......

. At least that's one theory..........usually, the tech has the answer, he got it from one of his previous engineers before they became managers.