Originally Posted by
Dchiefransom
If everything was shipped in the box, then UPS should have to make it up. They accepted something for shipment and failed in their obligation. The arrogant protection of the shipping industry must stop, and they should be held just as accountable as any other industry for failing to do the job correctly.
A little preachy there. It could be that the box was sealed when handed to UPS, but the shipper didn't properly pack the contents and the fork popped through, leading to the missing parts. And although the driver's attitude wasn't too pleasant, there is no way to know whether he had anything to do with the box coming open.
That said, go through the process with UPS and with the person who shipped it and hope one of them makes it good.