Originally Posted by PlatyPius

That is what we do as well.
Bike fitting is a large part of our business. We get people from all ends of the state as well as Kentucky, Michigan, Illinois, and Ohio. Vern is well known in the triathlon circles, apparently, and people will travel a long way to get a fit from him and/or to buy a bike from us.

We have 2 triathletes on staff as well as one volunteer. We have 2 roadies on staff (me and Rob) who also happen to be mountain bikers (I have a Rocky, he has a Slingshot). Rob is tall, lanky, and Vegan, so he appeals to that crowd and can address their concerns intelligently. Antonia (his GF and the sales manager) is a tri-geek, Vegan, and obviously female. She works with most of our female customers. I'm fat and vegetarian....usually. So, the Clydes don't have any problems once they actually get in the door. That's been the problem. Letting Clydes know that we actually CAN work with them, get them a proper bike fit, get them a bike that will take abuse, and that we DO have clothing in stock that will fit them. We, obviously, also don't make them feel like they shouldn't be riding. They SHOULD be riding. We let them know that we're going to make it as easy as possible for them to start riding safely.

I can't even imagine working in a Quickie-Serv bike shop any longer. Throw the customer out the door on a bike that might or might now fit doesn't seem to me to be the right way to have life-long repeat customers....