Well, you asked....

Back in June (maybe July; memory is fuzzy) my car had died. I had it towed to PepBoys. They kept it for a week, saying they thought it was this, then that, then another thing... finally they called and said we could come and take it home. "You won't be driving it across the country, but it'll get you home," they said. We happily jumped on the bus and went to retrieve the car. $500+ bucks was the bill. OUCH. Then we went to get in the car. I could get it to turn over, but I couldn't hardly keep it running! I had to keep it floored *and* pumping the gas just to keep it going. Went back in to complain, and they sent the mechanic out to try. He didn't have much better luck. Finally I told him to take it across the street to the Goodyear shop. I then went back into PepBoys and raised enough of a fuss that they finally refunded all my money. Part of the stink I raised was that they were attempting to put us on the road with an un-road-worthy vehicle that would likely get us into a wreck, and possibly injured or killed! Yes, it was that bad!

Over at Goodyear, they sympathized with us, and said that they had gotten many such complaints about Pepboys over the previous 6-12 months. They couldn't get to us that day (Saturday), but Monday for sure. On Monday they called and said that the oil pump was gone and wasn't getting oil to the top of the engine block. Because of this, the top of the engine block was seizing.

If it had been a horse, we would've taken it out back and shot it. As it was, we donated it. From that day forward, we make a point of telling people about our experience and telling people to stay away from PepBoys.