ok I live near a shop which caters to mostly high end clients, Scott, Look, and the sorts. I've bought all my bikes somewhere else, and they know where. But I buy all my parts from them and they service all my bikes. I've been dealing with these guys for years, one day I was in there getting a headset installed and one of the newer sales people walked up and asked "why don't you buy a bike from here?" I told him straight up I can't afford a $4000.00 bike. They never had a problem, I've gottenquite a bit of free stuff from their spare parts bin too. It's all about building a relationship, if you walk into a shop as a new customer and ask them to fit you for another companies bike and don't except to pay for that service you're sadly mistaken.