Originally Posted by
Shimagnolo
Here is my experience with EveryBicycleTire:
They:
- immediately charge your credit card.
- Wait two weeks to tell you they are out of stock, but don't refund your money.
- Don't respond to emails.
- Phone calls are either:
-- answered by a person who promises someone will call back (but never does).
-- answered by a machine during business hours.
Exact timeline of events:
17 Nov 08 - Placed website order
18 nov 08 - My credit card was billed
30 Nov 08 - I received an email stating the items were out of stock. From the website:
"To ensure the highest levels of integrity and customer service, we cancel all orders
we cannot fill and immediately refund all charges."
05 dec 08 - I sent an email stating I wanted the order canceled and refunded.
I never received a response.
13 dec 08 - I sent an email stating I wanted the order canceled and refunded.
I never received a response.
20 dec 08 - I called 888 268-6408 and a person answered and took down my
information and promised someone would call back. No one ever called.
23 dec 08 - I called 888 268-6408 at 11am their time and got a machine.
23 dec 08 - I called my credit card company and filed a dispute on the charge.
Note that I was checking my credit account online and never received a refund.
Here is the update from my previous post quoted above:
28 dec 08: Email from EBT: "We have received your issue and we will work on it as soon as possible."
30 dec 08: TWO emails from EBT both saying: "We have completed your support issue."
18 jan 09: Email from my credit card company, summarized as:
"We contacted them to give them the opportunity to provide any additional information. As of today they have not given us the information we need to resolve the matter. Therefore, we will issue a credit which will be reflected on your next statement."
I just checked the website of my credit card company, and confirmed that my CC did apply a credit to my account as of today. Going back to November, there is no evidence EBT ever attempted to refund my money.
Sorry EBT, but I would not order from you again if you were giving your stuff away. There are just too many *reliable* vendors out there to waste time on slipshod (non)service like yours. You had TWO MONTHS to do the right thing. There is no excuse for that!