I've had it for a year I have no complaints whatsoever. The cheap pedals you can get from IRO suck, they hurt my feet pretty bad on longer rides or when climbing big hills, so i replaced them with gr9s. I haven't had to true the wheels at all and I live in a town that has tons of brick roads and pot holes. The front wheel bit the dust in an unfortunate meeting with a curb at high speeds due to me being an idiot, but i can't imagine many wheels could have stood up to that. The whole bike is pretty light out of the box. I haven't had to deal with any customer service issues recently(it seems like the company has gotten bigger since I last had to call) but at least a year ago I called once and Tony answered it real quick and answered my questions perfectly.