Originally Posted by
pacificaslim
One assumes you saved quite a bit of money ordering from them than going down to a local dealer where you could personally inspect every square inch to make sure it had no little scratches. That's the deal you make when you mail order. You can't expect both price savings and absolute hand-delivered cosmetic perfection.
Like you said, it's "nothing major." Enjoy the bike.
PBK is not a scratch and dent merchant. If you are ordering a frame you expect it to be brand new and in brand new condition. Just because they sell it cheaper doesn't mean they should sell a poor quality frame. The fact that they are offering comepensations proves that they agree it should not be scratched at all.