Bike Forums - View Single Post - pbk ask ME to decide....

02-09-09 | 01:09 PM

#24

Second Mouse

....gets the cheese

Joined: Dec 2005

Posts: 2,577

Likes: 5

From: SLC, Utah

Bikes: Cannondale Synapse, Cannondale Caad 8, Wilier Triestina Jareen

Quote:

Originally Posted by Jynx

The reason they are saying that is because they will not come out and say ship that frame back and well get you another one. That would leave them with a scratched frame they cant sell. If they can give you reimbursement or a product they are making out on the deal.

Tell them you would keep the frame if they are willing to sell you something you want for a nice discount (dont take advantage like crazy but make it a good deal) otherwise you prefer a new unscratched bike. Give them some options to choose from so it doesnt seem like you are a greedy american.

Oops, too late:

Quote:

Originally Posted by kesa101

i ordered a cervelo s2 from PBK, it turns up with 2 little scratches, nothing major but i did spend a lot of money on it, so.... i sent them the pics, they sent me a mail asking me what compensation i want. odd no?

"technical support has looked at the pictures and wonders what you deem to be a suitable compensation for this issue?"i`ve asked for bora ultras... reckon i have a 0% chance of success. any recomms?

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