Yes, but I had to use my daddy voice with them (you know, the one I use with my 7 year old), and Shane went through a song and dance about changing bookkeepers, lost information, etc. He said I had to write a letter explaining what the issue was for his bookkeeper. What? Anyways, I did finally get my refund check, and it was a good lesson in what not to do customer service-wise.

Being a small businessman, I understand that sometimes mistakes happen. With my business, I try to do the right thing to make it up to a person we screw up billing with or whatever. I don't understand what they were hoping to gain from the way they treated me.