Originally Posted by CardiacKid

I have only used it on weekend trips. Unfortunately, it has been in the shop for warranty repairs for the last 10 days. I don't think it had anything to do with touring, since I haven't taken it on my bike since the fall. I have taken it on a few camping trips recently.
My experience with the customer service department has been pretty good, but I really miss it. It is supposed to be back in my hands on Monday.
They also have a breakage warranty. They will replace it once if it breaks due to misuse, as long as you register your netbook online. I don't know any other company that offers that kind of warranty.
One tip. Remove the battery when travelling. Even when turned off, power is drained from the battery while just sitting in your pannier.