Originally Posted by
Humongous
So some of you know I ordered a Trek 2.1 like 3 weeks ago, then I go to the LBS a week and a half after ordering and they tell me they lost the order. So I order it again after they apologize. Now I get a call today (a week after ordering it a 2nd time) from the LBS and I was all excited even though the weather is crap (I can still put it on my trainer, right?).. but Noooo they called me up to tell me that Trek doesn't have my size 2.1 in stock and its back ordered with an estimated time of 3 weeks.
WTF?
Oh and if anyone has a 2.1 can you post a whole ton of pics & close-ups so I can live vicariously through you?
Hi...
It's too bad the shop lost your order. People, even in a bike shop, are human and mistakes happen.
A common misconception is that bike manufacturers have warehouses full of bikes. Not true, especially in road bikes. It gets doubly hard with a bike like the one you are interested in, because it's made in China.
They, companies, have production runs. Most of the time there's a bike in stock at the manufacturer's warehouse, but sometimes not. The good news is that, in Trek's case they have a dealer site which lets the dealer see when the bike will be available. Which is what it sounds like is going on here.
In our case, we'd probably give you a gift card to apologize for the error. Because we treat customers this way, all the time, we sell millions of dollars of bikes. And are a top ranked shop in the US.
Since, reviewing the thread there don't appear to be any responders that actually know anything about the bike business or how business is transacted between a shop and a manufacturer, I hope this helps.
I hope you get your bike soon.