Originally Posted by
priorat
So do the math, treat people like $h!t and loose the opportunity for 3 direct sales, maintenance on 7 other bikes plus referrals, or keep your ego intact.
Exactly. There's more competition than ever in the bicycle business, and just like any other biz in the tertiary sector, exceptional customer service will be the difference between success and standing in the unemployment line. Berating a customer just beacuse they didn't understand that the service department opens at the same time as the retail showroom, then moaning about having to kiss customer ***** is a one-way ticket out of business, no matter how much you think you know about cycling.
I know that all of this is way above your head...but we'll try again...
A customer and a sales representative that begin a conversation with mutual respect normally results in both getting a lot done.
A customer that comes in thinking that because they have a couple of dollars in their pocket and are going to treat people in the store like shti, (my favorite "Do you worrrrkkkk here?" with that condescending look...or "Do you know anything about bikes? which usually gets my resonse, "Do you?") is going to get the level of service they deserve.
Competition in the bike business? We just bought out the fourth store in the last two years to go out of business and are an A+ rated business in all the local and national systems.
The reason I don't get bad service anywhere I go is that I treat the store employee, wherever I am with respect. It works every time.
There ought to be a law that you are not allowed into a retail store uinless you've worked in one first.
LMAO...