Originally Posted by dubteka

I can't stand when businesses try and rip their own customers off. I feel your pain man.

do you have an invoice, or sort of order or contract stating that there would be an additional tax? (at the end of it all?!) Sounds like the LBS is trying to slap on that retail "pain in the a$$" fee. I am in no way saying your a PITA... not at all, but retail places hate when THEY mess up, and the customer calls them on it, and they get all defensive and start slapping on extra charges. its a crock of sh*t. straight up. They've made you wait this long, and refuse to make good on it? wtf? talked to the owner yet? manager? gunnar?

i say, in truth, cut your losses, take the frame, enjoy it... at some point (tax returns??) have the damn thing stripped and repainted to your exact liking.