While I have never been personally scorned by Revolution Cycles, my roommate was fired from the shop because of a temper tantrum that the owner threw - basically an unprovoked firing. Nevertheless, he maintains a business relationship with the owner, buying and selling used frames/bikes to the owner. While i cannot attest to any implications of promoting bike theft, i do know that a majority of the refurbished bikes the owner pushes DO come from craigslist.
I would like to add: the mechanics that work there are legit - the owner seems to be the problem. I have heard many complaints and grievances being aired not only from employees but customers as well as to this character's lack of a respectable business environment, and his lack of accountability to those customers.
This thread intrigued me because i have been shopping around for a LBS to build up a complete Surly for me, and Revolution seemed to be the ticket. Now however, I will wait until i find a shop who can provide the service but who doesn't come with such baggage - Any suggestions for shops around Eugene who will be able to build a reliable Surly?