I'm not as concerned about looks. It's going to be covered by the pannier anyway. I actually kind of like the way that Axiom rack looks though. I also think that the way the frame of the rack extends to the back will help prevent the pannier from swaying into the spokes, which is an issue i've had in the past. It doesn't look like that Tubus rack will do that. It also costs $154, which i have a hard time justifying when there are so many other less expensive options out there. I can get the Axiom rack for around $30 - kind of a no-brainer assuming both function the same.
your issues with your Civia rack are pretty silly. like you said, one would think it would come perfectly fitted to the bike it was designed for.
Thanks for all the feedback everyone. I'm hearing some complaints about the durability of that Axiom rack. I'll have to weigh my panniers when fully loaded. I'd be carrying a change of clothes, shoes, my U-lock & chain, and shower necessities. i'd be surprised if that weighs more than 30 lbs. Something to consider though, if that's a known issue with this rack.
i'm stopping over at another bike shop tomorrow to explore some other possibilities before i take the plunge and buy something online.