So I went to Sweet Pete's today to help my roommate pick a bike. She liked the Kona Lisa, and they were a distributor so we went there. I can't remember the guy who was working but I've never been treated so badly. We walked in and said we were interested in the Lisa RD, and did they have one? No, but we were told that Kona makes crappy road bikes. So we were shown a Giant which we were told was much better (same price). The Lisa has Ultegra/105 this bike had Tiagra/Sora components. So I bring this up, and the guy says "well this bike has a better geometry".

Obviously, geometry is based upon each riders body. So I don't know how one bike necessarily has a 'better geometry". So I say "can you order in the Lisa? What's the lead time?" and was told "they don't make that bike anymore". I handed over the print out showing the 2009 Lisa RD, and he walked away (not to go check stock, just walked away).

I am not saying Sweet Petes is a bad store, but holy crap I was shocked at that. I've worked retail and sometimes it sucks. But when a customer comes in with a specific request, and you sell that bike, it's hard to imagine an easier sale. Needless to say, she decided she won't be buying anything at that store.