Originally Posted by
mooxster
Fail.
I grew up in a family who loved Fords. Thats all we owned. Never had any real issues with them. Had an old Escort, never had an issue.
I have a friend whose family owned Fords and vowed never to buy one again. Did nothing but give them problems. They had the same model Escort, was nothing but a headache for them.
Which one example is reasonably representitive of the model line? The answer is obviously the second because ALL ******* were POSes right?
You're arguement fails because there will always be mistakes that make it through without being caught. What makes a company good or bad is how they respond to the mistakes that make it through.
I like what you're trying to say here, but I do take issue with it. Particularly this:
What makes a company good or bad is how they respond to the mistakes that make it through
I have been a part of organizations that were always heavily praised for their ability to respond to any issue that arrose. Eventually they all lost business to other organizations that made it a point to prevent issues from arrising.
I had to chuckle though becuase when I read that I could hear that coming out of the mouths of a ton of plant managers and sales guys I have worked with in the past....and a few customers....
The main reason I take issue with it thought is because it is a very American way of thinking about quality. We accept that failure is inevitable before we even begin. Thank god not all industries are like this otherwise there would be many more airplane crashes, and nuclear meltdowns in power plants.