In 2.5 weeks I'll be at 5 months since my order, and I'll be calling my bank to try and get the payment back. I emailed Lane last week and asked for an answer or a refund. Haven't heard anything back. I'll never recommend CETMA to any of my friends. These could be made out of gold but this lack of communication and commitment is unacceptable to me. What a let down, I had been wanting to order this brand of rack for a long time.