Originally Posted by
Patman1776
I'm a Quality Manager for a Medical Device manufacturer, so I am a bit anal when it comes to quality issues. When I spend my hard-earned $ for a quality high-end item, I expect it to be so. To me, until the paint job is marred by normal wear and tear from riding (I ride/race hard, so I have no illusions the bike will stay perfect. I do, however, take great care of my bikes.), it should be impeccable. I appreciate the aesthetics of a fine machine, as well as the wonderful performance. If I can afford it, why should I have to compromise?
I have lodged a complaint with Trek through their website, and will also address it with my LBS. We'll see what kind of response I get.
I've had several Trek/Lemond frames over the years. While the original paint jobs are ok, not really what I would expect for the cost. I've had two repaints and was underwhelmed with the quality - so much so that I will probably not buy one of their 'high end' frames in the future. Other than that they are very responsive on warranty issues. Your LBS should handle the fight for you, if not, it can be elevated to a regional Trek rep. Good luck.