Originally Posted by ElGordo

Totally agree... on the website it clearly says if the bike you want is not in stock, keep an eye on the newsletter.

However, there is a dropdown to pre order them in black, blue and green but not orange. Obviously if there was a dropdown for the orange frames I'd never emailed in the first place. Or if it said "orange is not currently available for pre order because..." that would explain it.

Being that there was no mention of it I wasn't sure if it was even available to buy anymore. So I didn't want to just wait around until the end of time watching the newsletter if it was no longer available. Hence the email question.

Is it possible that people may have a question that isn't answered in the newsletter?
And if so what should a customer do if they have a specific question?

I understand the purpose of the newsletter, and I understand that BD has thousands of customers. So do a lot of other companies and they don't s*** all over their customers.

It's fine. I'm not asking for a shoulder to cry on. Just asking if this is their way of doing business or if I just got a d***. Because if this is how they are I'll take my money elsewhere. For those that think it's cool to cr** on people that ask a simple question, that's cool. Give your money to whoever you want.