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Old 05-15-09 | 03:47 PM
  #14  
bikesdirect_com
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Joined: Sep 2006
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Sorry, not everyone on our staff has access to sailing dates or even knows what all I am working on
And many times I do not know what is coming until I get an invoice with ocean liner BOL

Turns out Orange did just sail
But I just found that out and we have not put on pre-book as we are busy trying to ship out the ones that just came in [which includes a Glitter Blue - that I had never seen myself until today]

There is no excuss for a rude e-mail
and I would syill like to see it
however, we are working as hard as we can to keep everyone posted on our stock and up coming new bikes & colors

As soon as Orange Kilo TT goes up for prepay, a newletter will go out to that effect
That is what the staff should have said - as they can not know exact shipping date to customers until we hear from ocean line and from customs

Some bikes that customers are asking about delivery date on, we can not even get firm date of components yet; these bikes are even six months out

We are always trying our best to keep everyone happy, I am very sorry one of my people did not handle the e-mail in a clear fashion

Please PM me the e-mail so we can learn and get better
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