Bike shop or "massage parlor"?

Seriously, though. Your bike shops must really be bad. Mine are awesome. When you buy from the internet you get little to no real customer service. You may pay a small bit more at a shop, but you get lots of customer service. Try mailing a bike back for a free tuneup or a warranty repair. That is a real pain in the butt.

Same-day, over the counter service does not exist online. Period.