I wrote a very similar letter to MBTA after a hectic couple of days where I had been perpetually buzzed, run off the road, and honked at by bus drivers (in several instances, it was the same driver). I also indicated that this type of behavior was why I stopped using the MBTA and continue to refuse to do so until they get their crap together (in much more polite language). Never heard back. Shocking, I know. I'm sure the MBTA has far better things to do ... like texting.