Very well written. Hopefully you'll get a better response than I did after a metrobus forced me into a curb (while I was pounding on the side of it, and could hear passengers yelling at the driver to stop.) I got a form letter telling me about how much training the metrobus drivers receive, blah blah blah. Basically a statement of "What? Our drivers? No... nobody on our staff would do that."
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"I feel like my world was classier before I found cyclocross."
- Mandi M.