What's funny is I didn't crash my bike. I found out a while ago that the bottom bracket shell on my Mark V Pro (53cm) is backwards. The cups thread in on the wrong side, and they loosen as I pedal. The fixed cup only threads in on the non-drive side and both cups thread towards the rear of the bike to loosen (from the top).
I contacted Iro about this and they said that they'd probably be putting my bike under the crash replacement policy, which means I have to pay half the price of a new frame.
I in no way have crashed the frame, and it's clearly a build problem. I've already sent in the frame, and they said, they'd "see" about my issue, but that it would, "most likely" be under the crash replacement policy. Below is an excerpt straight from the FAQ section of the Iro website:
1)All IRO CYCLE frames are warranted againts defects in welds and materials for two years. This is subject to the judgement of IRO CYCLE Inc. and applies to the original owner of the frame.
2)"No Matter What" Crash Replacement Policy. Our crash replacements policy is just as it sounds. No Matter what happens to the frame, we will replace it for half of the current retail price.
I bought the frame less than two years ago, and the defect is the fact that the BB was welded on in the wrong direction. I really don't think I owe them any money for replacing my frame. Granted, I did ask for a smaller frame, and said I'd be glad to pay for whatever hassle they had to go through to send me a frame. However, I don't think it'd cost (coincidentally) half the price for a new Pro. Normally, I would have had to wait until at least July, because they didn't have any 53's in stock. But since they had the 50 that i was asking for, I was able to send my frame in right away.
What sucks is I've already had the frame powder-coated, after having to put up with an idiot who powder-coated straight over the factor paint before that (from a different coater, Maas Brothers Powdercoating rules, Leon's Powdercoating SUCKS.) So, I might end up having paid:
-$330 for the original frame and shipping
-Three extra trips to Leon's Powder-Coating because the boss, who was the only one who could give a refund, was never in.
-$100 for the powder-coating
-$50 to ship it back to Iro
-$160 to get it replaced
-$30 to ship it back
-$100 to powder-coat the new frame
bringing the total for my Mark V Pro (frame only) to: $770.
Yay...
Thoughts? Comments?