Originally Posted by
carleton
You've got multiple issues, only one of which is IRO's problem.
You shouldn't have to pay shipping to or fro for warranty issues.
Why did it take you 2 years to ID and try to solve this problem? It should have taken 20 minutes of head scratching during the initial build. Which leads me to the next point...
You wouldn't have this problem if you went to a local bike shop. You'd get over the counter warranty service. That's what they do.
The problem is that I didn't know how to put together a bike when I first got it built. Which is why I
did take it to my LBS, but the mechanic who put it together didn't say a word about it.
Second, it didn't take me two years, I bought the bike
less than two years ago. I only noticed once my BB came loose, which was also the time I decided to learn how to work on my bike myself. Once I tried taking the BB off (after the first mechanic re-tightened it), I had no idea which way to turn in order to take it off. Neither did the other mechanics at my LBS. I had to leave the frame with them so that they could work on it. After they managed to get the cups out, I had to draw little arrows in sharpie on the BB shell so I knew which way they'd turn to loosen.
All I wanna do is ride (a non-broken bike)!
Originally Posted by
Ziemas
That's simply bizarre. Who did you speak with at IRO? Tony himself?
One thing to keep in mind, although it's totally not related to your problem, is that PC a frame voids the warranty from the vast majority of bike companies.
I exchanged a bunch of emails with Nicole. It was Tony who okay'd the frame size change, which is awesome.