i put my order in about 4 weeks ago and they told me it should be done sometime in the next week - so 5 weeks seems to be accurate. although in my case, I deserve to wait much longer since i changed my order around at least 3 times (color, size and a momentary consideration of my own custom design). Ellie has been super nice about my indecision, so i would rate their customer service at A+. think long and hard before you order though, since there are so many options. i've seen their bags at trackstar and they are beautiful. i'll post pics when it arrives. i can't wait.