adamkell -- i never had much luck with emails... if you are able to call long distance (at work or something) i would recommend calling -- i got her on the first try both times when i called in.

oh, just fyi -- mine is a courier model with 3d pockets and a reinforced cordura base (i wanted to keep the base as light blue, so i didn't go with the nylon insanity). the custom work was that I had the right 3d pocket made orange and that i had the strap done in midnight blue with orange trim. i really wanted to get some panelwork done but i couldn't -- after a bloody month -- come up with anything that i was 100% sure about. i'll probably just end up putting the my patch du jour on with some safety pins or some crap. i can change my mind whenever i want that way. not as slick, but oh well.