Originally Posted by
unworthy1
I never blamed them for MY mistake, they get ALL my blame for playing me for a week when they KNEW the tools were already gone: that's Michael's job, he's the head of "Processing".
It isn't their job to return your stuff at all—they're doing you a favor by checking into it at all.
You said yourself it didn't sound promising the first time you called, then you waited an entire week before you called again. It doesn't sound like they played you, it sounds like they didn't find your tools (which you said you expected). Do you want them calling you with daily updates? "Haven't found your tools yet, sir!"