Originally Posted by
jtgotsjets
It isn't their job to return your stuff at all—they're doing you a favor by checking into it at all.
You said yourself it didn't sound promising the first time you called, then you waited an entire week before you called again. It doesn't sound like they played you, it sounds like they didn't find your tools (which you said you expected). Do you want them calling you with daily updates? "Haven't found your tools yet, sir!"
It's called customer service. "Michael" who claims he is the head of processing shouldn't have any problem giving information about donated goods. I'm VERY certain this is not a rare occurrence and I for one can remember at least 1 time I've donated/given away something by mistake.
The fact of the matter is "Michael" isn't being very helpful with the one thing he should be head of. He should have given Unworthy notice that the items would be processed the day after donation.