Did you go to the link mmach, I am talking about costomer service at some of these bike shops. ( someone in an earlier post said that the reason to buy at LBS is you get better customer service.) (some shops offer worse or the same)

I took the front wheel of my wife's new Denali in to get it trued, and recieved great customer service at a different shop. The owner of the shop even asked me to bring the bike in so he could check the whole thing.. really great experience. So maybe I was wrong to say most are bad at custermer service.