Originally Posted by
bikinfool
Anyone stupid enough to pack bike parts like derailleurs and shifters in merely a paper envelope for shipment
...next time inspect the package and if it's been opened and resealed don't accept it (I know you didn't notice this time, but nonetheless you have been recorded as accepting the shipment). Possibly parts just fell out enroute and UPS taped up the remainder, or possibly someone at UPS helped themselves...bad packaging and receiving practices can yield issues for sure...
Try a claim in any case, probably be refused for improper packaging by UPS. Shipper has an obligation to deliver what he sold, though. Did you have any particular agreement for shipping/packaging/insurance?
I didn't have any insurance, mainly because he didn't offer it. From UPS's website "if a package is not delivered, UPS can help by performing a search to locate your package. If the package cannot be found, the shipper can file a claim up to the declared value of the package contents". Notice it says that the SHIPPER can file a claim, not me.