+1 for bianchi customer service
-1 for bianchi

a customer at my lbs has had a d2 cross bike where all the paint bubbled off the down tube. he replaced it with a cross concept... the carbon rear triangle became unbonded at the deraileur hanger and they replaced the frame under warranty. Also, they did a crap job chasing the threads on the bottom bracket for a 1000 plus frame.

And they sent out a whole seasons worth of poorly boxed comfort bikes, the result of which was dents and missing paint on the top tubes of more than a hand full of bikes.