Originally Posted by
Timtruro
Recently my wireless computer stopped working. Not having the receipt and not wanting to wait, I bought a new one. I also sent the old one with a note on when I bought it (March) and explained that it just died. No receipt, just the computer and the note went off to the Specialized people, that was about 10 days ago.
Today FEDEX delivered a replacement computer, brand new, in the box. Now I have 2, thank goodness I also have two Specialized bikes ( which I pointed out in my letter to the company). Specialized stood behind their product and completed a no nonsense transaction, NICE.
Now if only I could get my "cash for clunkers" check!!!!
Thats the way it should be.Right on! Makes ya feel good.
I recently had a major hassle with a large bike co.Arguing with me in a agressive manner via email.I asked them what ever happened to cust service.When i owned my own company and got a complaint i took care of it no questions asked, even if they where wrong,why do some just want to tick people off is beyond me.P.S. I sold that bike at a huge loss within a week,and will never buy from them again.