Went in to service my BB and the puller yanked all of the extraction threads on the drive side. I'm super bummed, as I bought these cranks 4 weeks ago. I'm almost wondering if I may be able to figure out some kind of warranty deal with these, but it's unlikely.
Probably SOL on warranty replacement -- extractor thread problems are almost exclusively a result of "user error" and unless you can definitively prove otherwise that's what they're going to call it.
Some possible options for you:
If the threads aren't *totally* gone, you may be able to chase them out and get the extractor to work:
http://www.biketoolsetc.com/index.cg...item_id=BR-TC8
Otherwise, there are tools to cut new threads at a slightly larger diameter, but they're expensive for a one-off job. Perhaps an LBS already has them:
http://www.biketoolsetc.com/index.cg..._id=VR-PE11000
http://www.biketoolsetc.com/index.cg...item_id=SN-CES
