How in the world am I supposed to get in touch with Sugino? I mentioned how I wish there were more American track parts in a previous post in this thread for exactly that reason; I would be able to communicate with the company to see what's up in the event of a failure.
I called my friends at the LBS, and they have no contact past a distributor, so it would be impossible for me to be in touch with anybody at Sugino in Japan; the language barrier would also prohibit me from accomplishing anybody, and a distributor can't pull the trigger on what constitutes a faulty crankset.
If there is a Sugino USA or a warranty dept. stateside, I'd contact them right away. But when I called and told Ben's cycle my dilemma, they offered me up a new set for $100 as a make good, and I have a new set of arms in the mail today. Probably a lot less of a headache than tracking down an english speaking Sugino warranty rep.
I don't believe Sugino makes bad products, which is why I went with another set of 75's.
Believe it or not people in companies with a large export market speak English. Hell, I've even called Cateye in Japan and spoke to them in English.