I finally got my bike and wheel back.
after 27 days....

they even had the nerve to charge me for it.
the Kona seems no different... think it actualy shifts worse. and my brakes are worse.
My rim... all the did was put the 2 spoke in. they didn't re-true or tension anything!!!!
I can hand tighten some of the spokes..
-_-

worst Bikeshop ever.
disgusting.