I've had a similar problem with VintageVelos.com. One item ordered was delivered, other two items never arrived. My credit card was charged for all of the items. Three attempts to contact Vintagevelos.com via email went unanswered. Their recorded phone message states that there is no one ever available to answer the phone and to contact them via email. This is a play on the old joke, "I don't pay old bills, and wait for new bills to get old."
My credit card company, Chase, has been investigating this purchase for the past three months. Stay away from Vintagevelos.com. What a nuisance!