I have only dealt with Hostel Shoppe over the phone or online. They are always great with helping people with recumbents. They tried to help me modify my 2001 Vision R40 to accomidate a new seat frame I bought from them. Did not work. Geometry was incorrect and it literally hurt to ride the bike. Sent everything back to Hostel Shoppe for a refund. This was no fault of theirs, no one knew it would not work until I tried it. Again they are gret people to work with and got to for help.