he didnt buy it from me as all my customers got personal letters /emails

dont quite understand his frustation
Dahon replaced literally tenthousands of stems after hearing about 3 or 4 broken ones. The dealers could order replacement stems for their customers and usually got them send pretty quick, plus they received a check for their work. Dahon waited to fix their own bikes in their warehouse until the bikes on the road were fxed, than they supplied exchange stems for the dealers stock and than their own stock. In the meantime these bikes were not allowed to ship from the dahon warehouse to the dealers.

Alone this self restraint has cost them mega bucks as Dealers were selling bikes they couldnt get during the busy spring months ....

not receiving a personal letter ? Well .....
when did you sign up ? after the official recall when your bike should have been fixed already from the dealer ? or before ...
Have you checked the address you typed in the form ? I get many orders where people give me the wrong address , sometimes a little thing like place or street makes all the difference. In any case the news was plastered all over the place , even in his bike shop .. what more than following cpsc guidelines can they do ?



thor