I don't think I would use "doesn't care" as an accurate description of a large global corporation such as Dahon is. I have 2 Dahons 3-6 years old now. When I buy a bike, or any other large purchase consumer product, company's or maker's ownership is transfer over to me as I am now the legal and moral owner of it. So as an adult, it is up to me to keep abreast of all developments of the company's products, including recalls. If I don't like the product, then I have to option to sell it, give it away, or dump it-whatever. But I do give them a chance to contact me and use the product if it is safe to do so. If the wires are crossed, then that's where the Internet comes in. I am grateful for the Internet. Before it was in use for the average user, I had to rely on the paper based newspaper or magazines or even "luck" for information. No rapid information exchange anytime or anywhere let me tell you.

Is the bike's performance itself the issue here? Or is the company's customer service? Try to separate the two before recommending or rejecting the product (in this case the folding bike). Because I have used these bikes for 6 years, I can safely & confidently evaluate the product itself in a fair matter. After a year and new models appearances, Customer Service does not recognize me as a Dahon owner or even a live person anyway.