Maybe they were shipped, but got broken in transit?

If it broke on an airplane the airline is responsible. If you mail a package with USPS and it gets crushed, who is responsible, the handler or the box manufacturer?

Please. If the airlines loses your dog, they accept no responsibility. And they only cover something like $500 for lost luggage. I'm pretty sure it's zero for damages.

With UPS, it depends on whether you got the insurance or not. But proving damages and getting paid are separate issues.

please yourself. Buy extra insurance or risk it like he did. but don't get pissed at me for stating the obvious.

Yeah, even if you could get insurance for your bike packed as baggage, good luck getting a claim paid. That's all I'm saying.

'm just about to pull the trigger and buy a Thule Round Trip Bike Case. I want something to protect a carbon-fiber frame and I like the fact that it is UPS ship-able. It sounds like this case is hard to fit into most cars -- would it make it difficult to take it to Europe? Is there something of equivalent protection that is costs less? I also like the idea of wheels which will make the case easier to carry through airports -- are there other cases that are easier to use? And has anyone else had a bad experience with a Thule case? I REALLY don't want the bike to be damaged!!!

Is the frame bent and mangled and broken or is there just a crack? Is the crack at a weld?

oops... never mind

Lardasse, this is a two year old thread.

chicagogirl, you might get more/better answers by starting a new thread.

I personally watched a Thule case take a bike out of itself, jump up and down on it until it broke, then put it back into itself like nothing ever happened.
The drugs wore off a couple of hours later.

I know this is an old topic ,,,but I've I take along my bike from los angeles to Costa Rica often on a thule box I've never had problems ,always a good idea to put fragile on the box HANDLE WITH CARE ...

just bought a 699 thule. I am travelling with it next. Will keep in touch

This is absolutely the key to the matter.

If the case failed to protect the bike because it was crushed, then it's a question of hether it was strong enough to survive the normal stresses of transit. For example they're not designed to survive run over by a tank.

OTOH if the case is intact, then the only way the frame inside could be damaged, would be because contents shifted within due to high g-forces. They'd have to be very high to crack a frame. If the case survived those kinds of forces, then it's stronger than I imagine is possible, but certainly did it's job and can't be blamed.

To say the case failed to protect the bike, and the damage was not caused by either contents shifting because of poor packing, or rough handling by the airline, you'd have to have a damaged case, and show that it wasn't strong enough to survive normal transit stress. Good luck.

Uh FB, this thread started almost 6 years ago and the next set of postings are almost 4 years old. longivas resurected it for the second time. I assume by now the OP has long since settled his claim or was successfully told to take a hike by Thule.

Thanks, I didn't notice the OP date, just saw it when checking for active threads. 6 years, who revives stuff that old?