Just purchased a Surface 604 Rook, that I am trying very hard to like. So far my experience has been less than stellar. Bike had several issues in the manufacturing and quality control department. Headlight and tail light were wired incorrectly, but even more concerning, the bottom bracket assembly was not the right size resulting in a front sprocket that is well out of alignment and unable to keep the chain from falling off. Response to these concerns from Surface 604 has been sporadic at best. Not sure if anyone checks emails on a regular basis. They finally told me this is a known issue (would have been nice to have just said that upfront). Not sure why they would continue to ship defective bikes with a known issue (not very customer oriented). My bike has now been in the local bike shop for over a week with no certainty on when it will be working correctly. They have not provided any timeline on when the correct bracket will be available.

Unfortunately their return policy is 7 days. It’s now been sitting in bike shop too long waiting

It’s an ebike with integrated torque sensor as part of the BB, so unfortunately off the shelf part won’t work. Looking at my second consecutive beautiful biking weekend without wheels.