rapattack

Hi I got an EB005 and the instruction book typically is crap. There is no instructions on how to assemble and operate it. As i have never driven any type of road vehicle and haven't ridden a bicycle in way over 20 years i have no clue. I figured out how to assemble and charge the bike and i can turn on the battery but that then turns the back wheel. There is a red button on the handle bar and i thought ok well that is the switch to turn the machine on and off but it does nothing. There is a switch on the light where it shows the charge meter but that only turns the light on and off. The right handle bar turns i think to accelerate? But when i use it there is not difference i can see in the speed but i don't know as the machine hasn't hit the ground yet. I have it up on the thing when your 'parked'. If that is the right term? Like a stand or something.
I have emailed the ebay seller but they do not reply. I find a lot of ebayers are crap at further information or replying and i should know as i sell on there too but i am one of the good ones he he. Would appreciate some advice or tips thanks

GTR2EBIKE

First turn on that switch that turns the lights on, now pedal the bike maintain 5-7 mph, try and twist the throttle. If that doesn't work try the red button on the handle bars while still moving and twist the throttle again.

rapattack

OK I should have explained what is happening first. I can turn the key which is on the battery behind me under the seat and it immediately turns the back wheel. I found out that the left handle brake stops it. On the right handle bar is the throttle i think but i am not trying that yet as i have only turned the key while the bike is on the stand as it will just drive and i will have an accident if i don't know what i am doing. Once i turn that key i can also turn the light on but i thought that is not good because what if i want to use the light while i am just peddling. I am not getting very far working this out

dumbass 

If the wheel is trunning without you turnning the throttle you have a problem (big or small you have a problem). Be sure the throttle isn't stuck part way open (on). If this is not the problem you could have it a mis-wire between the throttle and the controller but this is not likely because most connections can only go one place. I have had both bad throttles and controllers that have caused this problem. I actually just replaced a controller (it was brand new out of the box and defective) for this very problem. After replacing this defective controller I decided to reinstall it again to see if I could correct the problem. I actually did get the controller to work by removing one of the wires from the throttle. While the defective controller works now I don't have the pretty little lites on the throttle anymore. Small price to pat and I kept it for a spare. So you can try turning off the battery power and then disconnect 1 wire from the throttle at a time. Test the results if it doesn't work try another wire and so on untill all wires are tested (removed). If at some point the bike works you can at least tell the sales rep what you found and they can send you parts (throttle & controller). Good Luck.....

rapattack

Yes the wheel is turning without me turning the throttle and the throttle moves easily so i don't know. I am not willing to mess with the electricals as i have no idea what i am doing. I would rather it go back to the ebayer but that is going to be hard. They are not even responding to emails about this damn bike. I could probably get the address and phone number from ebay. Grrrrrrr this is a pain as i don't have a car and can't ride this thing all the way to where they are on a risk someone is at the premises.
I can hold the left brake on the handle bar then turn the key on the battery and go i think. I haven't tried this outside. Just had the bike on the stand inside my place and that worked. Can't test this out today as not feeling very well so will try it out sometime soon.
Thanks!!!

dumbass 

I can tell you how to get very quick response from them. First start with Ebay by making a complaint. Second I hope you used PayPal and your own credit card to pay PayPal. If you did contact PayPal and voice your complaint and tell them you are contacting your credit card company to with hold payment to this supplier. I did this a few times in the past with problem suppliers both on and off Ebay. Believe me it works everytime. As soon as you stop the payment they will contact you within 24 hours.

EDIT: When you do get contacted tell them you want to bike replaced or refunded and you refuse to pay any shipping ether direction.

rapattack

Thanks unfortunately i paid via direct bank deposit as i always do when it is an Australian seller. The product is asian and maybe the seller is as whenever i had any communication with them before i could tell english is not their first language. I hate the extra Paypal charges and i am on a pension so money is scarce. I know they are located not far from where i live so i could go there on public transport and hassle them but i do not have time right now and illness wise i have to pick the right time.
The reason i still haven't tried the electricals outside is because i have a set of stairs to get outside and it is hell getting it out there. I had not counted on the weight of the bike. I was looking for a plank of wood today to act as a ramp but no luck yet.
I have been lucky by the most part with ebayers....think i have had more trouble from buyers than things i have bought lol.
I tore up the credit card again because it is useless. Have no need for one. Paypal i only use when i have payments from buyers in there. Ah well thanks and i hope to get the bike down the stairs and find a plank tomorrow. Will contact ebay and get this persons contact details. Phew i just sent another two emails!

dumbass 

I just had a thought that may help you. If doesn't explain why the wheel turns by it's self but may explain why you can't make the motor run faster with the throttle.

Look if there is a wire going to the peddle sprocket area. This bike could be setup as an assist only bike. Whereas, the motor will come on automaticly when you are peddling. This type of bike should have a sensor attached somewhere close to the peddle sprocket. It would require you to be moving about 3 to 6 mph before the motor kicks in. You should be able to test this inside the house by flipping the bike over. Turn everything on and turn the peddles by hand and see what happens.

Can you provide us with the EBay link for the bike? We maybe able to see or read something that will help you.

rapattack

Oh no i can use the throttle. Sorry if i am crap at explaining things. Haven't take the bike outside yet due to my difficulty in getting the bike back inside and bad health. Will try today!

Yes someone told me about the type of bike your saying but this one turns on as soon as i turn the key. I have it on the stand and haven't tried it outside yet. I will hold the brake then turn the key and hope it is not too fast for me.

This is the bike:
https://cgi.ebay.com.au/ws/eBayISAPI....m=400132474243

rapattack

Hi i am showing this video in the hope that someone may know what else i can do to operate this bike and or if indeed i am using it incorrectly. You will notice that the bike it fully charged, i turn the key and immediately the bike back wheel is moving. This to me seems wrong. Then i look at the white box and accelerator. You can see the lights on and the accelerator is off. Then i use the accelerator and the bike speeds up. Then i get my have off the accelerator and you can see the back wheel is still turning. Then i switch the bike off with the key and the wheel stops. Is this right?

GTR2EBIKE

No that isn't right. Something is definitely wrong there, my guess would be a wiring error. What happens when you put the bike down? does it have enough juice to pull forward or it sits stationary?
If the seller wont respond and you payed via paypal file a claim and also do this through ebay I know they have something new for this. That will get the sellers attention and help you fix your problem.

dumbass 

There is no question the bike is not opperating correctly. The question is what is wrong. GT maybe correct and there is a wiring error. the problem is you wiring is all predeterminded because the wires have directional connectors. therefore, you would be doing surgery to make any wiring modifications. It could also be a defective throttle or controller. As I've said previously I have had both.

Are you still not receiving answers from the distributor? Without question they should be sending you parts to make the repair. Have you contacted EBay about the problem? Remember it's one thing to make the repair but another if you expect to get payment or replacement form the supplier.

You need to decide if you are going to proceed on your own or wait for the supplier to supply the parts. If you want to proceed on your own you will need to buy a cheap electric meter or find one you can loan for a while.

rapattack

Thanks good to have confirmation that things are not right. I am going backwards and forwards with emails to the ebay seller and i have contacted ebay. I just got an email back from the seller and he still is not getting what is happening even with this latest video. He is asking if i did something wrong to the accelerator, is it in the accelerator in the off position and could it have been damaged during transit. He asked about the accelerator before and i confirmed it is in the off position. I asked to please progress this whole thing as there are too many repeat questions and that in fact the bike is faulty.
Ebay said they would contact him. I got onto the live help chat thing and they understood that at that time the guy wasn't contacting me back and that i felt the bike wasn't operational. I can't remember what stage i was up to then but i did bring up the instruction booklet have no instructions in it i think.
The next lame email i get from the seller I will be demanding an address to take the bike to as i have no idea how to fix any of this. I have no idea where to start on the electricals even though i am pretty good with electrical things. I have never even seen electrical bikes though and would prefer a working bike.
What is an electrical meter?

dumbass 

Without question in your situation you are better off getting a full refund from this supplier. If that can not be arranged then the second best is a new working bike at the seller full expense. Be sure to receive the new bike before you return the old one. No one can say if the bike or any part of it was damaged in shipping or not. Let face it it could have been damaged in shpment from the manufacture in China. Nether the supplier nor you can say it was or wasn't. However, I would not indicate anything about the possibility that it might have been damaged in shipment. What the supplier is hopping is you indicate it was damaged in shipment and now it's between you and the shipping company and the supplier is out of the loop. You should indicate that it was received in good condition and assembled properly. In fact the bike has never even left the inside of your home because it will not run correctly. You should indicate it is not your problem to identify what is wrong with the bike that is his problem. In an nice way point out that you have contacted EBay and will also contact the BBB and who ever elso you can think of. Tell his because he has not suppoted the sale of this defective bike you want a full refund.

I am sure many of us can help talk you through repairing the bike and how to use an electrical meter but I really don't think this is something you feel comfortable doing and why should you have to.....If you can just send it back and by something elso. You would be better off buying a Currie EZIp or IZip bike because they are easy to repair and Currie will do everything possible to make you happy. Bottom line get your money back if possible.

rapattack

Yeah i agree! I told him that i want the address to go there and the phone number but he is being evasive and one time said that they only deal over the phone or something to that vein.
Unfortunately i have said i took the bike outside and whatever comments about shipping/the courier and the condition of the box. It did look damaged. I didn't think of how, what, where as far as that is concerned. He asked and i just reported the box didn't look good. I felt that the item was not packed well at all. I didn't say this but the courier was struggling with the box as he went up my stairs and i thought the bike would drop out the bottom of the box. It looked so fragile.
I haven't brought up ebay yet but that is an idea. They said they were contacting him anyway and maybe that is why he is 'trying' so hard. I think he knows he is being monitored so to speak.
Yeah i am not setup to fix big things like this. I am in a tiny apartment and struggle to fix my computers. I also do not possess brute force because of my disability.
Dunno what the BBB is...Must be like the Office of Fair Trade that we have in Australia :0)
I just may not have the right tools and spending more money is not really an option!
I think the other bike you mentioned might be out of my budget. I only spent $250aud on this bike. That is really as far as i can go!
So if i did try to repair what would i need and how much time would it require. Can you give me a summary? Ultimately in the end is it 100% Will i be able to fix the bike?

dumbass 

No wonder your having so much problems.......being in Aussieland your working upside down. LOL

BBB stands for Better Business Bureau and I'm guessing it is simular to your Office of Fair Trade. It might also help to advise him that you are a long time member in several internet bike forums and you would like to give his organization a good rating on these forums but you will not hesitate to be 100% honest and things aren't looking to good so far.

EBay should be about to give you the phone # and Address of this supplier. I know I got this info from my credit card company one time when I was having a problem with supplier.

Everything can be fixed. The question is at what cost and how much work. Does the information with the bike indicate what tryp of motor it has? Can you determine if it is a brushed or non-brushed motor? This will make a difference if you try to change the throttle of controller. What is the voltage of the battery? Any info you can give will make it easier to determine the cost of repair. All these parts will very in cost and you really don't want to experiment.

I would keep after the supplier. If he is close by then keep after him and try to find a way to get his address or phone #.

EDIT.....How many wires did you say come from the throttle to the controller?

rapattack

Ha ha yeah we do have trouble with gravity sometimes and it is harder for the foreigners to adjust.

Yes i think ours is OFT :0)

I will try and remember to talk about this bike forum then. If it wasn't for this forum i would not have been able to unfold and lock the bike in place. There was no instructions on that either in the booklet they gave me.

Ebay said they only give the phone number after i asked them why i only got that. The damn number was a fax number. Useless.

OK will keep after the ebay seller. He says he is communicating with someone else like maybe the manufacturer?
According to the delivery slip he is not that far away but it only has the suburb on it. Not full address. There is another phone number on there so i will try that.
Yeah i wouldn't like to spend anymore money unless it gets to the point where i have no chance to get a refund or replacement bike. If they think i will give up on that then they have another thing coming.

OK it says in the booklet that it is a hub motor. Here is the page that mentions some things.

The wires from the throttle to the controller are encased so i don't know. There is only one encasing want of a better word.

bikeformoney

do you still have time to start a paypal dispute?

rapattack

I don't pay via paypal unless the item is from overseas. Don't worry i will find these people and take the bike to them. I am not putting up with this!!!!

dumbass 

I think you gave us the ebay supplier before but do me a favor so I don't have to look throught the complete thread to find it. Please post the ebay link from your supplier. The information sheet that came with the bike is very limited (but you already knew that). If I have the link I can pretend to be a prospective buyer and ask some questions about the motor and maybe setup of the bike. The main question we need answered is what kind of motor is on the bike (brushed or non-brushed). If you decide to start buying 3rd party parts you will need this info. Better to get it now while this guy is still around.


EDIT... Never mind I found your old link. I will try to send off a request for more info on the bike today. Bob

EDIT #2... I just sent them a request for info on the type of motor. I am guessing the biggest problem is going t obe he only had 2 of these bikes in the first place and has sold them already. Therefore, he will just indicate he has no idea and they are already sold. We sse what he says though.

rapattack

https://cgi.ebay.com.au/ws/eBayISAPI....m=400132474243
This is the item..
I will scan the whole booklet and post. Oh that would be great for you to find that info from the seller. Thanks!
Oh ok you sent the message to him. Yeah he said he hasn't got an assembled bike. I think he did have more of these bikes from memory but doesn't assemble them. They are in the box and he just sends them to the buyer.
Anyway will scan everything now....I know he sold other bikes too.

More pages to come.............

rapattack

Here is the rest

dumbass 

Well I have read the complete manual and of course they don't say anything about your problem or the type of motor it is. However, in their drawing they only show 2 wires going from the controller to the motor. If this is correct this likely indicates the motor is a brushed motor. So again if it's correct then we have a little to work with down the road.

The next time you talk to the supplier ask him if he can give you the manufactures email address. We know the bike was likely nade in China but maybe if you write to them explaining the problem and that you just bought the bike they will honor the 1 tear waranty they claim to have on the bike.

rapattack

OK. The Ebay seller did say he is in touch with someone so i will ask that. On the listing it says this guy offers 2 months warranty so he should do something in that time frame. Or maybe he said it in an email. Yeah it was an email before i bought the bike.
Yeah i am pretty sure it is made in China too. I don't think anything in Australia comes from anywhere else he he. We are chinese product obsessesed since we had Mr Howard as a prime minister.
Thanks i suspect this ebay seller doesn't work on the weekends as they never reply on a saturday or sunday and it is sunday here now.

dumbass 

I'm glad that the seller offered a 2 month waranty. But no matter what happens in the end the manufacture states the bike carrys a 1 year wattanty from them. So tell the seller you need to contact of the manufacture for future issues. Good luck with everything. Bob