PlanoFuji

In the latest Adventure cycling magazine, there is an article reviewing this product for cycling use. The summary, while a little expensive (~ $150) it provides a great way to listen to music while riding and still being able to hear your surroundings. So I purchased a set.

While I don't disagree with the review, my email to their company (address obtained from their website) asking if addition 'Dual Lock' sets are available for mounting the system on different helmets got the following

That was 24 hours ago, no response yet. Doesn't bode well for the viability of the company.

fenice

It means nothing of the kind. It does mean that there was a problem trying to deliver the message, the recipient server has rejected the message, that means that the sending server will try to deliver the message for up-to five day then fail and at that point you should receive a failure notice. This is all normal mail server delivery routines.

FWIW, the mail server for that company is still there and accepting connections (see below):

The only thing I can suggest is to check that you have sent the email to the correct address and if it's wrong then send another email to the correct address.

kingsqueak

Without going into nerdy details, re-send your email. If they are using hosted email (likely) they may not even know the server is misconfigured. That's a problem on the receiving end's mail server config.


....see and I was trying not to go all nerdy.

PlanoFuji

Well as suggested I sent a followup email. The address should be correct in both cases since it was added automatically to the email by clicking on the appropriate link of their contact page.

I suspect the viability of any company that doesn't handle the basic IT stuff as receiving customers emails well. It would be a shame since so far I really like the product.

PlanoFuji

Well the second no delivery response from the first message, and the first no delivery response from the second. Really doesn't bode well for the viability of this company.

PlanoFuji

Well it went from a temporary failure to a permanent failure...

J.C. Koto

Just call them over the phone, they have the number posted. The fact that the mail server is misconfigured has absolutely no bearing on the viability of the company.

01 CAt Man Do

Interesting set-up from Freewheelin but looks extremely "Clunky". If I were going to use a helmet speaker system I would hope to find something that was a bit more physically unobtrusive. The system from Otus fits the bill but the reviews on those were not very good ( reportedly not enough volume ).

PlanoFuji

If I wanted to talk with a human being I might; however, I don't. And I disagree. In today's market any company that has such neglect toward the IT isn't likely one that will last very long. Which is a shame, considering I really like the product.

I don't find it clunky at all. And most importantly it works extremely well. The design allows easy removal/installation of the speakers and control box.

PlanoFuji

An update:

I contacted the author of the article in Adventure Cycling about this product and explained the problem I was having getting in touch with the company. He agreed to forward my email on to his contact, the public relations representative. He also told me that the velcro like product they use to attach the system to helmets is a 3M product called 'Dual Lock'.

The company PR rep, Bob Fullerton (bob@smarttribes.com), contacted me and offered to send me a set of attachment tabs gratis. The only other concern I have about the product is the cable used to charge the device. It is a USB male connector on one end and a 3mm, four position (stereo + 1 extra) on the other end. I plan on tracing the connections on that cable and posting what I find here. If anyone knows of a source for the 3mm four position jack, I would appreciate hearing about it.